FirstBank & Trust

We’d love to hear from you and we’re always happy to help! Let us know how we can help, how we can improve and how we can make your experience the best it can be.

At FirstBank & Trust, We're Here to Assist You

Your experience and satisfaction matters. We strive to provide the best service we can to our customers and want to know how we can improve. Please provide your feedback if we've missed the mark or tell us what we have done right. Feel free to ask questions, too. You can fill out the form provided, give us a call, or send a secure message through Online Banking. We look forward to hearing from you.

Quick Answers

For Customer Service

Monday - Friday: 7:00 a.m. CT - 9:00 p.m. CT
Saturday: 8:00 a.m. CT - 5:00 p.m. CT

Toll Free: 877.280.1864

For 24-Hour Banking Services Including:

  • Telephone Banking
  • Credit Card Inquiries
  • Lost or Stolen Debit and Credit Cards

Toll Free: 806.785.5626

For Treasury Management and Payment Solutions Support

Monday – Friday: 8:00 a.m. – 7:00 p.m. CT

Toll Free: 877.835.4183

For Wealth Advisory Support

Phone: 833.982.0037 or 806.788.2899

For Wealth Advisory Client Service & Support

Phone: 833.982.0037 or 806.788.2899

For Retirement Plan Services Support

Monday – Friday: 8:00 a.m. – 6:00 p.m. CT

Phone: 800.399.2083

Additional Resources

ATM Locator

Contact Us

We're happy to hear from you. Fill out the quick form below and we will be in contact with you within 2-3 business days. Please do not include your account or social security number.

FirstBank & Trust is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against FirstBank & Trust should contact the Texas Department of Banking through one of the means indicated below:

In person or U.S. Mail:
Texas Department of Banking
2601 N. Lamar Boulevard, Suite 300
Austin, TX 78705-4294

By telephone: 877.276.5554

By fax: 512.475.1313


Through a

Or by contacting:
FDIC Consumer Response Center
1100 Walnut Street, Box #11
Kansas City, MO 64106
1.877.ASK.FDIC (1.877.275.3342)
Monday - Friday 8:00 a.m. to 8:00 p.m. EST
Fax: 703.812.1020