Consumer Relief Actions
Effective April 1, 2020 through July 1, 2020 the following relief will be available on consumer loans:
- Late fees on all consumer loans will be waived.The late fees on all consumer loans will be automatically waived for customers.
- No payment will be required on consumer credit cards. Most credit card customers, who are currently in good standing, will automatically see a $0 minimum due on statements beginning on April 1, 2020. Interest will continue to accrue on the unpaid balance at your current interest rate during the period that the payments are deferred, which may result in higher finance charges over the life of the loan. Customers who have auto-payment set up for their credit card account will need to contact card services at firstname.lastname@example.org by the 15th of the month to help them setup no payment due on consumer credit cards.
Coronavirus Aid, Relief, and Economic Security (CARES) Act Enactment - March 30, 2020
On Friday, March 27, 2020, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was enacted, representing one of the largest emergency aid and economic assistance programs ever adopted. Although guidelines on the implementation of the CARES Act have not yet been shared with financial institutions, we recognize the importance of communicating information about the CARES Act, and how it could potentially assist you.